These are the purchase conditions that apply to all products available from Watt & Veke’s internet store.
The Swedish Consumer Sales Act
During a sale to an individual consumer, the provisions of the Swedish Consumer Sales Act always apply, as does the Swedish Distance and Doorstep Sales Act. See the Consumer Sales Act on www.konsumentverket.se When you buy through a company or use a company name on the receipt, it is the Swedish Sale of Goods Act that applies.
If you are under 18 years of age you need approval from a legal guardian to enter into an agreement with Watt & Veke.
Prices and order amounts
Factual and price information is supplied with reservations for errors and incorrect technical specifications. All prices in Watt & Veke’s internet store are stated including VAT.
When we have received your order we will send an e-mail confirmation with information that we have received your order. Please save this email, as it will be useful in the case of any future contact with our customer service team.
Watt & Veke only deliver within the borders of Sweden.
Packages will be sent to your nearest collection point or home delivery. Notification will take place via e-mail together with an SMS to your mobile phone. You can track your shipment using the package number you get from us when the goods are shipped. When you collect your shipment you must present a valid ID and orderID from your notification.
Delivery of several products
If you order several products, we will generally always send these as a single shipment. However, it may be the case that you receive your products in a number of packages.
We always choose the most suitable transport alternative for each product.
Watt & Veke strive to minimize delivery times and your order will be processed by us immediately after you have carried out your purchase. As a result of the short delivery times, it is therefore not possible to cancel an order that has been placed.
However, you can return your shipment to us directly from your collection point when you have received your shipment. Return shipping costs are paid by the buyer. Read more in chapter Returning orders.
Credit card and invoice payment is managed via our payment partner Klarna, to guarantee fast and secure payment.
During check out you choose credit card or invoice as your payment method. You will then be connected to Klarna’s secure payment server. You can also choose to divide your payment.
We deliver your order within 2-5 working days from receipt of the order. Over long weekends, deliveries can take slightly longer.
Return and Refund
According to the Swedish Distance and Doorstep Sales Act, as a consumer you have the right to cancel your purchase within 14 days of receiving the goods. You have the right to open the packaging and check the goods. The right of cancellation does not apply if you break the seal for shades or strands.
For the return to be approved, the returned goods must be in essentially unchanged condition. We will send you a return consignment note that you attach to the transport packaging. You should then package the product carefully.
The original packaging should be undamaged and no labels or consignment notes may be attached to the original packaging. Place the sheet with the return number in the package over the old address tag. State the reason for the return on the attached form.
The package should be taken to your transporters access point.
Return shipping costs are paid by the customer if you cancel your purchase. When you return all or part of the order, we will repay the price of the goods and deduct the return shipping cost of SEK 49. Repayment will take place to the card or account used for the purchase.
If the goods are damaged or incorrectly delivered, you must make a claim no later than 5 days after collecting the item from your collection point.
Make any claims to firstname.lastname@example.org . In the majority of cases we need an image of the damage or problem. If the packaging is damaged, please take a photo of this too.
Use the return consignment note that you attach to the transport packaging. Place it over the old consignment note. You should package the product carefully. The original packaging should be undamaged and no labels or consignment notes may be attached to the original packaging. Place the attached sheet with the reason for claim in the package.
The package should be submitted to the access point (the same place where you collected your package). When we have received the return and it has been approved, we will repay you for your purchase. Repayment will take place to the card or account used for the purchase. Normally it takes about two weeks from you sending your return to us before you receive the repayment.
In exceptional cases it can take up to 30 days for repayment, which is the maximum period permitted by the Consumer Sales Act. In addition, Watt och Veke always have the right, at their own cost, to remedy the fault, for example by means of repair, or to replace the item for a fault-free item.
If visible transport damage is discovered, this must be documented and demonstrated at the collection point. You should then contact us via e-mail to: email@example.com .
Take a photo of the damage and attach it to your e-mail. If concealed transport damage is discovered, it must be reported to Watt & Veke at firstname.lastname@example.org within 5 days. Failure to comply with these guidelines can mean that the cost of the product will not be replaced.
If we receive back packages which have not been collected from your collection point within 14 days, we reserve the right to charge the consumer SEK 399 for all costs occurring in relation to such a return. If you send your package incorrectly, we reserve the right to charge you for the costs occurring in relation to such a return.
Validity of the offer
The offer always applies as long as stocks last unless otherwise stated.
When you buy through a company or use a company name on the receipt, it is the Swedish Sale of Goods Act that applies.
We respond to all order-related questions via e-mail within 48 hours (weekdays). Contact us via e-mail: email@example.com
In the case of any disputes, Watt och Veke follow the general recommendations of the Swedish National Board for Consumer Complaints.
Watt och Veke are released from the consequences of failure to fulfill certain obligations according to this agreement, if the failure is the result of exonerating circumstances as stated below and the circumstances prevent, impede or delay fulfillment.
Exonerating circumstances include government action or omission, new or amended legislation, labour conflict, embargo, fire, flood, sabotage or large-scale accidents.
Force majeure includes regulatory decisions that negatively affect the market and products, such as decisions regarding warning texts, sales bans etc. or an abnormal decline in the market.